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Re: Service and Repair - Work Tickets

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Hi,

From the attached screenshot, I can see that you are still viewing the Ticket as a call center agent, and not as a Service Technician.

 

Please refer the suggested business roles and corresponding work center assignments for a Service Technician.

Refer section 5.3.5.1 Recommended Business Roles and Work Center Assignments for SAP Cloud for Customer, in the administration guide here - http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-2.pdf

 

Once you assign the correct work center, and remove the Customer Service - Queue, you will see a different UI for the work ticket, where you will be able to perform the actions.

 

Regards,

Venki


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